At Clubhouse Casino, we take your privacy seriously. This document outlines the Clubhouse Casino privacy policy — how we collect, use, store and protect your personal data when you use our platform at club-housecasino.com. We are committed to full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). By accessing our services, you agree to the terms described in this privacy policy.
1. Data Controller Identity
Clubhouse Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the data controller, Clubhouse Casino is responsible for determining how and why your personal information is processed. For any questions relating to data protection or this privacy policy, you may contact our Data Protection Officer at [email protected].
2. Personal Data We Collect
As part of providing our gaming services, Clubhouse Casino engages in systematic data collection to verify your identity, process transactions and deliver a quality experience. Below is an overview of the categories of personal data we gather.
2.1 Identification and Contact Information
- Full legal name and date of birth
- Residential address and country of residence
- Email address and phone number
- Copies of government-issued ID (passport, driver's licence)
- Proof of address documents (utility bills, bank statements)
2.2 Financial and Payment Data
- Bank account details or e-wallet identifiers
- Credit and debit card numbers (partially masked)
- Cryptocurrency wallet addresses
- Transaction history, deposit and withdrawal records
2.3 Gaming Activity Data
- Game session history and wager amounts
- Bonus usage, free spins activity and wagering data
- Responsible gambling preferences and limits set
- VIP programme tier and cashback records
2.4 Technical and Device Data
- IP address and geolocation data
- Device type, operating system and browser version
- Log files, access timestamps and session durations
- Cookies and similar tracking technologies (detailed in Section 6)
2.5 Communication Data
- Messages sent to our customer support team
- Email correspondence and live chat transcripts
- Survey responses and feedback submissions
2.6 Sensitive Data
In certain circumstances, such as self-exclusion requests or responsible gambling assessments, Clubhouse Casino may process sensitive personal information. This is handled with the utmost care and strictly in accordance with applicable law.
2.7 Data From Third Parties
We may receive user data from third-party identity verification providers, payment processors and fraud detection services. This helps us fulfil our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required by our operating licence.
3. Methods of Data Collection
Clubhouse Casino data collection occurs through multiple channels:
- Account Registration: When you create an account, you provide identification, contact and financial details.
- Deposits and Withdrawals: Payment processing requires financial personal data to be transmitted securely.
- KYC Verification: Documents submitted for mandatory identity verification before your first withdrawal.
- Automated Technologies: Cookies, web beacons and server logs automatically capture technical and behavioural data.
- Third-Party Sources: External partners supply supplementary verification data to confirm your identity and eligibility.
4. Purposes of Data Processing
Clubhouse Casino data processing is carried out for clearly defined and lawful purposes. We do not use your personal information for any purpose incompatible with those stated here.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining and securing your player account | Contract performance |
| Service Provision | Delivering games, processing payments and customer support | Contract performance |
| KYC / AML Compliance | Verifying identity and preventing fraud and money laundering | Legal obligation |
| Security | Detecting and preventing unauthorised access or fraudulent activity | Legitimate interest |
| Responsible Gambling | Applying limits, cooling-off periods and self-exclusion measures | Legal obligation / legitimate interest |
| Marketing Communication | Sending promotions and offers (with your consent) | Consent |
| Service Improvement | Analysing usage patterns to enhance the platform experience | Legitimate interest |
5. Data Storage and Retention
Clubhouse Casino data storage practices are designed to retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Our general data storage retention schedule is as follows:
- Account data: Retained for the duration of your account and up to 5 years after closure
- Financial transaction records: Retained for a minimum of 7 years to comply with AML legislation
- KYC documents: Retained for at least 5 years following the end of the business relationship
- Communication records: Retained for up to 3 years
- Technical logs: Retained for up to 12 months
When personal information is no longer required, Clubhouse Casino securely deletes or anonymises it in accordance with applicable data retention laws.
6. Cookie Policy
The Clubhouse Casino cookie policy governs our use of cookies and similar technologies on club-housecasino.com. Cookies are small text files stored on your device that help us provide, improve and personalise our services.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential Cookies | Necessary for the website to function (login sessions, security tokens) | No — strictly necessary |
| Analytical Cookies | Measure traffic and user behaviour to improve the site | Yes |
| Functional Cookies | Remember preferences such as language and game settings | Yes |
| Marketing Cookies | Deliver targeted advertising and track campaign performance | Yes |
You can manage your cookie preferences at any time via your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our platform. For full details on how Clubhouse Casino uses cookies, refer to our dedicated cookie policy section within account settings.
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Activate Now7. Sharing Personal Data With Third Parties
Clubhouse Casino does not sell your personal data to third parties. We share user data only in the circumstances described below and always with appropriate data protection safeguards in place.
7.1 Payment Providers
To process your deposits and withdrawals, we share necessary financial personal information with our payment partners, including providers of PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfers. These providers operate under their own privacy policy and data protection frameworks.
7.2 Regulatory Authorities
We may be legally required to disclose personal data to regulatory bodies, law enforcement agencies or government authorities in connection with our AML, KYC and other legal compliance obligations.
7.3 Service Partners
We engage trusted third-party service providers for functions such as identity verification, fraud detection, customer support software and analytics. These parties act as data processors under strict contractual agreements with Clubhouse Casino and are prohibited from using your personal information for any purpose beyond the services they provide to us.
8. International Data Transfers
As an online gaming platform operating globally, Clubhouse Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by relevant authorities, ensuring your data protection rights are maintained regardless of where your user data is processed.
9. Information Security
Clubhouse Casino information security is underpinned by industry-leading technologies and practices to ensure the data security of all personal information we hold.
9.1 Technical Security Measures
- 256-bit SSL/TLS encryption across all data transmissions
- Advanced data security firewalls and intrusion detection systems
- Regular penetration testing by independent cybersecurity specialists
- RNG certification by accredited independent testing laboratories
- Secure, encrypted data storage servers with restricted access
9.2 Organisational Security Measures
- Strict access controls — only authorised personnel may access personal data
- Staff training on confidentiality and information security practices
- Non-disclosure agreements with all employees and contractors
- Documented incident response procedures for potential data breaches
Despite these measures, no online platform can guarantee absolute data security. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].
10. Your Privacy Rights
Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have a comprehensive set of privacy rights in relation to the personal data that Clubhouse Casino holds about you. These Clubhouse Casino privacy rights are detailed below.
10.1 Right of Access
You have the right to request a copy of the personal information we hold about you. This is sometimes called a Subject Access Request (SAR). We will respond within 30 days of receiving your request.
10.2 Right to Correction
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please log in to your account or contact our support team to make amendments.
10.3 Right to Deletion
Also known as the "right to be forgotten," this allows you to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. Note that certain legal obligations (such as AML record-keeping) may prevent full deletion of some data.
10.4 Right to Restrict Processing
You may request that Clubhouse Casino data processing of your personal data be limited in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
10.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer that data to another service provider where technically feasible.
10.6 Right to Object
You may object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, although we may be able to demonstrate compelling grounds that override your privacy rights.
10.7 Right to Withdraw Consent
Where we process your personal data based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will respond promptly and in accordance with applicable law.
11. Supervisory Authority — OAIC
If you believe that Clubhouse Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or this privacy policy, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Address: GPO Box 5288, Sydney NSW 2001, Australia
We encourage you to contact Clubhouse Casino first to resolve any concerns before escalating to the OAIC, as we are committed to addressing your privacy concerns promptly and fairly.
12. Data Protection Officer
Our Clubhouse Casino data protection officer is responsible for overseeing compliance with this privacy policy and applicable data protection laws. You can reach the DPO directly:
- Email: [email protected]
- Response time: Within 5 business days
13. Changes to This Privacy Policy
Clubhouse Casino reserves the right to update this privacy policy at any time to reflect changes in legislation, our services or our data processing practices. When material changes are made, we will notify you by email or via a prominent notice on the website. The date of the most recent revision will always appear at the top of this page. We encourage you to review this Clubhouse Casino privacy policy periodically to stay informed about how we protect your personal information.
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Activate Now14. Frequently Asked Questions
What personal data does Clubhouse Casino collect?
Clubhouse Casino collects identification data, contact details, financial information, gaming activity records and technical data such as IP addresses and cookies. This data collection enables us to verify your identity, process payments and deliver a secure, personalised gaming experience.
How does Clubhouse Casino use cookies?
The Clubhouse Casino cookie policy covers four types of cookies: essential, analytical, functional and marketing. Essential cookies are required for the site to function; the remaining types require your consent and can be managed via your browser or our consent tool.
Is my personal information secure at Clubhouse Casino?
Yes. Clubhouse Casino information security employs 256-bit SSL/TLS encryption, firewalls, intrusion detection and regular security audits to ensure the highest level of data security for all user data we process.
How long does Clubhouse Casino retain my data?
Clubhouse Casino data storage periods vary by data type. Account data is retained for up to 5 years after account closure; financial records are kept for a minimum of 7 years. All personal data is securely deleted or anonymised once the relevant retention period expires.
Can I request deletion of my personal data?
Yes. Under Australian law and this Clubhouse Casino privacy policy, you have privacy rights including the right to request deletion of your personal information. Please note that some data must be retained to comply with legal obligations such as AML requirements. Contact us at [email protected] to submit a deletion request.
Who can I contact about data protection concerns?
For all data protection queries, contact our DPO at [email protected]. For regulatory complaints, you may contact the OAIC at www.oaic.gov.au. Clubhouse Casino is committed to resolving all privacy concerns efficiently and transparently.
Does Clubhouse Casino share my data with third parties?
Clubhouse Casino shares personal data only with payment providers, regulatory authorities and vetted service partners — never for commercial sale. All third-party data sharing is governed by strict data protection agreements to ensure your confidentiality and information security are maintained at all times.